All pre-order items are final sale and returns are only available for store credit in the event that you are not satisfied with your order. (However, if we have the inventory available, we are happy to facilitate a product size or color exchange for you.) Please contact us within 14 days from delivery (the orders tracking delivery date) to inquire about a return for store credit or for an exchange (if inventory is available). 

To be eligible for store credit or for an exchange (if inventory is available), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request store credit or to inquire about an exchange (if inventory is available), please contact us at orders@kauteco.com. Once your returns or exchange process is initiated, we’ll send you instructions on how and where to send your package. All returns must be sent back within 10 business days of you receiving your return instructions. Returns not sent back within that window will not be accepted by USPS. Items sent back to us without first requesting an exchange, or store credit, will not be accepted.

We will notify you once we’ve received and inspected your returned item, and let you know if the store credit or the exchange (if inventory is available) was approved. If store credit is approved, we will either credit your store account the purchase amount or issue a store “gift card.” Store credit is transferable and expires one (1) year from its issue date. If the exchange is approved, we will send out the necessary item(s) to complete the exchange.